BA / Technical Writer (M37)

Location: Macquarie Park
Job Type: Contract
Specialisation: Vendors & Integrators
Reference: (CM)43912

FinXL are an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio. 

We are looking for a Business Analyst / Technical Writer who has experience working in the Telecommunication industry. Short term contract (2 month)– likely extensions. Convenient Melbourne CBD location, easy access to transport.

Responsibilities:

  • Analyse, define and document solutions implemented across networks, IT, processes, interfaces, and operational environments.
  • Work closely with operations, IT developers, engineering solution designers and architects to develop systems and business focussed solution documentation.
  • Develop Training Material based on needs analysis assessment
  • Review requirements, specifications, technical design documents and work with developers and other analysts to develop the necessary documentation sets
  • Assist with miscellaneous technical administrative tasks as required

Skills Required:

  • Excellent stakeholder management and engagement and the ability to develop strong business relationships.
  • Deep (technical) knowledge of networking concepts
  • Highly motivated, customer focused ready to accept responsibility and be able to work as part of a team is essential.
  • 3-5 years’ experience in a business analyst / technical document writer role with experience in systems and networks projects
  • Demonstrated command of analysis techniques, project lifecycle and documentation standards.
  • Experience in working with specialist technical teams is highly desirable.
  • Understanding of telecommunication methodology standards like ITIL, eTOM and SID.
  • Telecommunication industry experience is mandatory
  • Ability to maintain customer experience as a focus point throughout analysis and documentation design.

If you believe you are the right candidate for this role please do not hesitate to apply.

Due to the anticipated volume of applications, only shortlisted candidates will be contacted.