Initial 12 Month Contract
North Sydney location
High Profile Client

The role

FinXL is seeking a Delivery Engineer with niche Contact Centre skills, namely, Genesys (iWD).

Responsibilities

The designing, configuring and testing of solutions to business requirements in Genesys IVR and iWD applications. This role has the responsivities to analyse business requirements and design solutions for them in line with Genesys platform guidelines. Configure/develop the designed solutions during PI sprints and test them. Also be the point of contact for UAT testers if the solution involves integration with other systems/platforms. Majority of work are required on Genesys IVR (for call routing rules) and Genesys iWD (for interaction routing rules) with some additional work Moves Adds and Changes required for agent/skills/agent groups etc. Also required to coordinate with different teams/stake holders (platform, delivery, tech leads, BAs) throughout the delivery.

Required Skills

General understanding of contact centre technology 
Basic understanding of Genesys framework 
Basic understanding of Genesys call routing  
Genesys GAX OPM, IRD, GA 
Application log analysis, fault finding 
Genesys iWD, Interaction server, Rules Engine, Rules authoring
Unix and Windows skills 

Preferred

5+ years professional experience in a range of computer network technologies
5+ years in Genesys contact centre technology.

Basic network switching/routing knowledge 
Basic SQL skills 
Knowledge of Agile delivery model 
Advanced level knowledge in Genesys routing (URS, Tservers) 

What’s on offer

This is a long-term contract opportunity with a high-profile organisation with highly competitive rate on offer.

What’s next

If you would like to be considered, please send your application to Jamie Reilly at jamier@finite.com.au or click the apply button.
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

Job Reference - S32