Help Desk Officer

Job Title: Help Desk Officer
Contract Type: Contract
Location: Canberra
Reference: (KL)49251
Job Published: March 27, 2020 18:33

Job Description

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance.  We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.


The Role:

FinXL are looking to engage multiple Helpdesk Officers in Canberra.


The role requires you to:

  • Provide professional, reliable and responsive client focused support for a wide variety of hardware, software and site-specific applications

  • Solve or escalate technical issues in a professional and timely manner to ensure efficient incident management

  • Document, track, monitor, follow up and prioritise support requests

  • Manage hardware assets and track via asset management applications

  • Identify potential problems through daily monitoring and trend analyses 

  • Develop and maintain procedural documentation

  • Assist in the evaluation, selection, procurement, and installation of Windows hardware and software components. This includes registering new hardware into our asset management system and installing/removing hardware from user workstations

  • Share information, monitor work practices, set work priorities, and develop and maintain service desk procedures.

  • Assist with the delivery of IT projects under direction from the Services Team Leader to improve service delivery across IT.


FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts.  We are committed to environmentally friendly practices in both our own operations and our work with clients.


To be considered please send applications to or contact Kara-Mia on 02 6243 6437 to discuss further.


FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.


FinXL encourages applications from Aboriginal and Torres Strait Islander people.