As a key member within the IT team you will assist in service desk functions, by being first point of call for customers, via phone, online or in person. You will also maintain, coordinate and create documentation for production systems and services. You will prioritise, assign and resolve incidents and problems. In addition you will also assist with preparing / implementing and testing deployment packages, carry out technical testing, client testing and performance testing. You will provide Level 1,2 and 3 support/triage for products and services (Internal and External).

Skills Required

• Bachelor's degree in computing, information science or similar work experience (e.g. at least 3 years' experience in IT support).
• Knowledge of Microsoft products including SQL server.
• Experience with security, networking and firewalls.
• Knowldge of VMWare, AWS, Azure Databases, Windows AD, Office365 etc...

For further info, please reach out to Samee Amin