Lead Service Designer - Contract

Job Title: Lead Service Designer - Contract
Contract Type: Contract
Location: Wellington, New Zealand
Salary: Negotiable
Start Date: ASAP
Reference: CR/012874_1659583325
Contact Name: Charles Avery
Contact Email:
Job Published: August 04, 2022 15:22

Job Description

Your new company

Is a large and diverse government agency that is award-winning and customer-centric, which is are focused on making a difference for New Zealanders. Our client maintains a positive culture, thrives to delivers excellence and equitable outcomes for all New Zealanders. They are looking for a practiced and seasoned service designer on a contract basis.

Your new role

As an experienced Service designer, will apply a human-centred service design approach to the design and development, including strategy and process to provide the level of service required. You will work collaboratively and seamlessly with others in our multi-disciplinary programme team to deliver integrated, high quality and innovative work:

  • To use human centred design techniques and practices to create advanced service blueprints for key customer groups
  • Use qualitative research and design research techniques to draft, validate and design key personas.
  • Engage with key stakeholder groups to gain engagement and alignment around persona profiles and needs
  • Create customer journey maps for key personas
  • Develop Front stage and back stage experiences

What you need to do now

Is submit your profile, by clicking 'Apply Now' with a current CV, or if you would like to have a confidential discussion regarding this or other opportunities, call today on 04 978 8000 to discuss this or other opportunities.