Senior Business Analyst - Service Management (M19)

Outstanding opportunity for Business Analyst with Telco industry & service management knowledge to join leading IT Services organisation

• Immediate Start
• Large-Scale/Long-Term Program of Work
• WFH/Remote working arrangements available

We are seeking a Senior Business Analyst with experience in Service Management, specifically Service Now to join our large-scale program

• Demonstrated experience in Solution Design, Functional Requirements Specifications, BRDs
• Senior BA background - complex stakeholder engagement, and understands context of technical solutions and associated business processes,
• Hands-on experience in eliciting business requirements, defining epics, detailed user stories creation (including t-shirt sizing), user journey mapping and business process maps (As-Is and To-Be)
• Ability to model and develop technology engagement processes and services with detail
• Exceptional communication skills - independently presents, influences and communicates effectively to business stakeholders across all levels (executive and middle management)

*must be located in Australia with full working rights to apply