Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Carseldine, Queensland
Salary: Negotiable
Start Date: ASAP
Reference: TR/011433_1652850721
Contact Name: Angela Shaw
Contact Email:
Job Published: May 18, 2022 17:12

Job Description

We are on the lookout for a Service Delivery Manager for a 6 month contract with possibility for extension located on the Inner North side of Brisbane.

The day-to-day duties of this role include:

  • Provide an escalation point for service issues (both customer and internal)
  • Ensure that service delivery is monitored effectively and that actions to maintain or improve levels of service and reduce risk are identified and implemented
  • Ensure that operational methods, procedures, facilities, and tools are established, reviewed, and maintained
  • Manage the lifecycle of technologies and products, including preparation of proposals to meet forecast changes in technology and the levels or types of services.
  • Assist in the management of the NQDL budget, related contracts, minor works and BAU activities
  • Engage with internal and external stakeholders in relation to the provision of services
  • Provide subject matter input to the development and renewal service plans
  • Build partnerships within ITB and with its customers to support the delivery of services.
  • Other duties as required.
  • The role may have quarterly Key Performance Indicators to maintain.
  • Current and varied experience across public and private sector is highly desirable.

Highly desirable attributes:

  • ICT service delivery management
  • Budget management
  • Work and resource coordination
  • Stakeholder engagement

If this sounds like you please reach out today.