Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: CR/009290_1642647303
Contact Name: Lena Dao
Contact Email:
Job Published: January 20, 2022 15:55

Job Description

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries.

FinXL is looking for a team of Service Desk Analyst to join our Melbourne CBD Office. Initial 3 months term with an ASAP start.

Duties include:

  • Provide direct customer support via phone, email, chat, or any defined Service Centre communication method
  • Resolve or coordinate the resolution of all incidents and service requests
  • Provide recording, ownership, monitoring, tracking, communication and closure of incidents and service requests
  • Analyse incidents and service requests for correct prioritisation, classification, and initial support requirements
  • Escalate complex, difficult, contentious, or politically sensitive incidents and service requests as necessary per established escalation policies
  • When alerted, coordinate the resolution of poorly performing or stalled incidents and service requests.

If you fit the above and can commence with 1 week's notice, please apply NOW!

Please note that due to the volume of expected applications, only shortlisted individuals will be contacted.