System Administrator

Job Title: System Administrator
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: 10/10/2021
Reference: CR/007326_1632189521
Contact Name: Jeremy Nilsvang
Contact Email:
Job Published: September 21, 2021 13:58

Job Description

  • Start ASAP | Canberra Location
  • Contract until June 2022 with possible extension
  • Minimum NV1 clearance required up front


Finite is an Australian owned award-winning independent ICT recruitment company that currently supplies to many of the country's largest banks, telecommunications, commercial and State and Federal Government organisations. Finite has offices in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Auckland and Wellington.

The role

  • Administration of the vFire system, including management and implementation of design and configuration of enterprise service management workflows, user interface consistent with user centric design principles; and routine functions such as managing user accounts, support group changes, and role management;
  • Identify system and process areas across service desks for improvements and enhancements;
  • Provide level 2 troubleshooting, defect management;
  • Develop and maintain key documentation to support the system's administration;
  • Develop and maintain system knowledge-based content throughout the documentation lifecycle, including document creation, review, implementation, upkeep, reviews, responses to feedback, and managing topics;
  • Develop test plans and scripts, and lead testing of new calls and requests and workflows; and conduct testing for all new releases; and prepare and implement change requests. Engage with the vendor for patches and minor updates;
  • Develop and provide briefs and reports to senior executives as required, including health check assessments; and
  • Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.

The requirements

  • Demonstrated experience in system configuration and administration.
  • Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
  • Experience designing and implementing Enterprise service management workflow.
  • Knowledge and experience in successfully setting priorities and delivering quality results on time.
  • Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
  • Proven analytical abilities with the ability to facilitate change and contribute to business improvement strategies.
  • Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

How to apply:

Please hit the apply button or email your resume and for more information contact the Finite Group on 02 6243 6477.

Finite actively encourages applications from Aboriginal and Torres Strait Islander people