FinXL Professional Services is a leading IT services organisation providing a broad range of services to assist large Australian enterprises and Government departments to deliver IT projects.

At present, an outstanding opportunity exists for a Triage Lead with experience in Production Support and Maintenance to play a key role within a DevOps team arrangement.

Key Skills & Experience Required:

• Experience in Production support and Maintenance (PS&M) activities.
• Hands on experience in ITIL process, especially Incident Management, Major Incident Management and Problem management
• Experience in Stakeholder management and ability to translate technical details to non-technical audience
• Ability to create reports/dashboards for providing visibility to Management
• Experience in Alerts and monitoring aspects of production processes
• Experience in assessing and coordinating business impacts of production changes/deployments
• Experience in coaching and supporting the team in adoption of DevOps mindset and practices
• Ability to make observations about and recommendations on Non-functional robustness of the solution and improvements and CI/CD DevOps arrangements from a support and operations point of view

Candidates must be able to start immediately or with a maximum one week notice.

If this sounds like the next step in your career, click "Apply Now" or email Paul at Paulc@finxl.com.au 

Please note: Due to the expected flow of applications, only shortlisted applicants will be contacted